This Privacy Policy describes how Sparkzio the Site collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Sparkzio.online (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Obtain from Third Parties
In addition to the information you directly provide to us, we may also obtain personal information about you from third-party sources. These may include:
- Service Providers and Partners:
We work with various companies that assist us in operating our Site and Services. For example, our e-commerce platform provider (e.g., woocommerce) helps us run the store, manage customer transactions, and improve your shopping experience. These partners may collect certain information on our behalf, such as browsing behavior or technical details related to your interaction with our Site. - Payment Processors:
When you make a purchase through our Site, we rely on third-party payment processors (such as credit card companies, banks, or other payment services) to securely collect and process your payment information. This typically includes details like your bank account number, credit or debit card information, billing address, and other necessary payment information. These processors help us fulfill your orders and ensure that we can deliver the products or services you have requested. - Online Tracking Technologies:
When you visit our Site, open our emails, or engage with our advertisements, we (or third parties we work with) may automatically collect certain data using tracking technologies such as pixels, web beacons, cookies, software developer kits (SDKs), and third-party libraries. This allows us to gather information about your interactions with our Services, such as which pages you visit, how you navigate our site, or which advertisements catch your attention. This data helps us enhance your experience, deliver targeted content, and measure the effectiveness of our marketing efforts.
Any personal information we obtain from third-party sources is treated in accordance with this Privacy Policy. However, we are not responsible or liable for the accuracy of the information provided to us by third parties, nor do we have control over their privacy practices or policies. We encourage you to review the privacy policies of any third-party services you engage with. For more details, please refer to the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services:
We use your personal information to deliver the Services and fulfill our contractual obligations to you. This includes processing your payments securely, managing your orders, and sending important notifications related to your account, purchases, returns, exchanges, or other transactions. Additionally, we use this information to create and maintain your account, manage your preferences, arrange for shipping, facilitate returns and exchanges, and enable features such as posting product reviews. - Marketing and Advertising:
Your personal information helps us enhance our marketing and promotional efforts. We may use it to send you tailored communications via email, text message, or postal mail, promoting our products or services. We may also utilize your information to display relevant advertisements on our Site and across other platforms. This ensures the Services and advertising are customized to align with your preferences and interests. - Security and Fraud Prevention:
Protecting your personal information is a top priority. We use your data to identify, investigate, and address fraudulent, illegal, or malicious activities. If you choose to create an account, safeguarding your login credentials is critical. We strongly advise against sharing your username, password, or access details with others. Should you suspect unauthorized access to your account, please notify us immediately for assistance. - Communicating with You:
We leverage your personal information to deliver effective customer support and continuously improve our Services. Whether responding to your inquiries or addressing your concerns, our communication is designed to ensure satisfaction and maintain a strong business relationship. These efforts are part of our commitment to being accessible, responsive, and proactive in meeting your needs.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Woo-Commerce, see our Privacy Policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain situations, always ensuring that these disclosures align with the purposes outlined in this Privacy Policy. These disclosures occur for legitimate reasons, including business operations, compliance with legal requirements, or providing the services you request. The specific circumstances where we may share your personal information include:
- Third-Party Service Providers:
We engage a variety of vendors and service providers who help us manage various aspects of our business. These third parties may perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, product fulfillment, and shipping. These providers assist us in delivering the products and services you have requested, ensuring that your experience with us is seamless and efficient.
- Business and Marketing Partners:
In some cases, we may disclose your personal information to business and marketing partners, including well-known platforms like woocommerce, to enable us to provide you with relevant services, promotions, and advertisements. These partners may use your information according to their privacy practices, which may differ from our own. For this reason, we recommend reviewing their respective privacy policies. - Your Consent:
We may also disclose certain information when you request or consent to such disclosure. This includes instances where you use third-party services for tasks such as product shipment or integrate with social media platforms that require access to specific personal details. These actions are based on your explicit consent, and we ensure transparency when these disclosures occur.
- Affiliates and Corporate Group Members:
We may share your personal data with affiliates or members of our corporate family in order to enhance business operations, improve services, and manage our relationships with you. These disclosures are made in line with our legitimate business interests and serve to streamline operations across our group.
- Business Transactions:
In the event of a business transaction—such as a merger, acquisition, or bankruptcy—your personal information may be transferred as part of the transaction. We may also disclose your information to comply with legal obligations, including responding to subpoenas, court orders, search warrants, or similar legal requests. Furthermore, we may share information to enforce our terms of service or to protect the Services, our rights, or the rights of our users and others from fraud or other illegal activities.
In the past 12 months, we have disclosed the following categories of personal information for the purposes stated above:
- Identifiers: This includes basic contact details (e.g., name, email, phone number) and order/account information that help us fulfill your requests.
- Commercial Information: This encompasses details regarding your purchases, shopping behaviors, and customer service interactions, which help us understand your preferences and improve our offerings.
- Internet Activity: Information such as usage data (e.g., pages visited, time spent, clicks) which allows us to enhance your user experience and better target relevant advertisements and promotions.
- Recipients: This includes third-party vendors and service providers who help us with tasks like payment processing, shipping, customer support, data analytics, and more. We also disclose information to our business and marketing partners and affiliates to help facilitate the delivery of products and services.
Importantly, we do not use or disclose sensitive personal information for the purpose of inferring any characteristics or making decisions about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact Information
Business Name: Sparkzio
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact:+1 (305) 932-1963
Business Mail: [email protected]
Business Address: 16266 SW 156th Ave, Miami Florida 33187, United States